Refund policy
Section 1: ORDER RETURN
Due to NYS SLA state laws, we are unable to accept returns or issue refunds for any order that was delivered and signed for, unless there is damage to the item or the wrong item was received.
Damaged, missing or incorrect items must be reported within three (3) business days of delivery. Email us a photo of the bottle along with your order number, as described in our Shipping Policy.
Section 2: ORDER CANCELLATION AND REFUNDS
2.1 If an order needs to be canceled, please call or email the store directly.
Number: (347) 438-1215
Email: atozliquors@outlook.com
2.2 Orders not yet shipped. If you request to cancel an order that has not been shipped, a cancellation fee will be deducted from your refund. This fee is equal to the payment processing fees charged to us for your order, which are not returned to us when an order is canceled (typically about 3% of the order total).
2.3 Orders already shipped or out for delivery. Once an order has shipped or gone out for delivery, it can no longer be stopped. If the order is refused, cannot be delivered after the carrier's delivery attempts, or is otherwise returned to us, a twenty-five percent (25%) restocking fee will be deducted from your refund and shipping charges will not be refunded. If the order shipped free under a promotion, forty dollars ($40.00) will also be deducted for shipping and handling. If the package is returned to us damaged because of refused delivery or failed delivery attempts, you are responsible for the full cost of the order and no refund will be issued.
2.4 Delivered orders. No refunds will be issued for orders that were delivered and signed for, except for damaged or incorrect items reported as described in Section 1.
2.5 Orders canceled by us. If we cancel all or part of your order (for example, because an item is out of stock, a pricing error, a quantity limit, or a change in your state's shipping laws), you will receive a full refund for the canceled items, with no cancellation fee.